Last updated: July 2026
Delivery
At ICON Sports we aim to provide a fast, reliable delivery service and a straightforward returns process.
UK: FREE Royal Mail Tracked (2nd Class) delivery on all soft goods.
Options:
· 1st Class £6
· Special Delivery Next Working Day £12
· Saturday £15.
EU: FREE delivery on soft goods orders £150+
Rest of World: FREE delivery on soft goods orders £250+
Shipping below these thresholds is calculated at checkout. International deliveries usually arrive within 4–6 working days, although we may occasionally require an additional 1–2 working days before dispatch.
VAT, Customs & Import Duties
For EU deliveries, UK VAT is automatically removed during checkout. Local VAT, customs duties and any courier handling charges may be payable before delivery. These charges are determined by the destination country and remain the responsibility of the customer. For assistance contact info@iconsports.eu.
Order Cancellation (EU Customers)
If you are purchasing from a country within the European Union, you have the right to cancel your order before it has been fulfilled or dispatched.
To request cancellation, please access your order using the Shopify customer account link below and follow the on-screen instructions.
https://shopify.com/18312543/account
You will be asked to verify your identity using the email address associated with your order or by signing in to your customer account. If you do not receive the verification email, please check your junk or spam folder.
Once your order has been fulfilled or dispatched, cancellation may no longer be possible. Your statutory rights following delivery remain unaffected.
Returns
If you change your mind, unused items may be returned within 14 days of receipt provided they are unused, in a condition suitable for resale, complete with original packaging and original tags.
Refunds will be made to the original payment method. Original delivery charges will be refunded where required by law. Return postage remains the responsibility of the customer unless the goods are faulty or supplied incorrectly.
We recommend using a tracked service for returns.
Nothing in this Returns Policy limits or excludes your statutory consumer rights. If you believe your product is faulty, not as described, or otherwise does not conform to your legal rights as a consumer, please contact us and we will work with you to resolve the issue promptly in accordance with applicable consumer protection laws.
Exchanges
Please include your preferred replacement, name, address, telephone number and email address. Replacements are subject to stock availability.
International Returns
Please mark parcels as Returned Goods – Exchange, Returned Goods – Refund or Returned Goods – Repair. Please do not return goods by courier unless agreed in advance.
Repairs
Products returned for repair must be clean and completely dry for hygiene and health & safety reasons. Items requiring cleaning before inspection may incur a £20 cleaning charge.
Warranty & Manufacturing Defects
If you believe your product has developed a manufacturing defect, please contact us before returning the item. We may be able to assess the issue initially from photographs.
Hand-built Composite Products
Due to their bespoke nature, these items may only be returned where a manufacturing defect exists. Deposits paid on bespoke hand-built orders are non-refundable once production has commenced.
Returns Address
ICON Sports
Unit 4
Buzzard Court
Mullacott Cross Industrial Estate
Ilfracombe
Devon
EX34 8PX
United Kingdom
Email: info@iconsports.eu