We are committed to selling high-quality products and hope you will get hours of fun using them. However, we also realise that for one reason or another, you may need to exchange or return something you’ve bought.
Unused items can be returned in new, fully resaleable condition (undamaged, complete with original tags and original packing) within 7 days for an exchange or a refund (excluding postage). If you wish to exchange your item for a larger size etc. - simply post it back with a note explaining which size you require, and contact details. *
*We recommend recorded delivery as we cannot accept liability for items that are damaged or lost in the post.
Used items for repair MUST be cleaned and dry before return, or will incur a £20 cleaning/drying charge. Please send your returns and exchanges with a brief note which should contain your contact details.
Packages from overseas should be clearly marked 'Goods for Exchange' or 'Goods for Repair' or 'Goods for Refund' (select appropriate) and marked as having ZERO VALUE, for Customs duty purposes.
Courier items incur handling, duty clearance and VAT charges. We cannot sign for or accept return/repair/exchange packages sent by courier unless this form of delivery has been agreed by us.
Hand Built Composite Items:
Due to their bespoke nature, these items can only be returned in the event of faulty manufacture. Deposits on hand built bespoke orders are non-refundable.
ICON Sports, Unit 4, Buzzard Court, Mullacott Cross Ind Estate, Ilfracombe EX34 8PX (UK)